Monday, May 16, 2011

Recognizing Extraordinary Service at WDW

It seems that in our society we always find time to complain about poor service and negative experiences, but never take the time to write a letter, make a call, or send an e-mail to recognize outstanding service and extra-magical experiences. At Disney, one expects nothing less than truly great service - in fact there have been books written about Disney's focus on customer service (see for example, Be Our Guest: Perfecting the Art of Customer Service). However, sometimes there are those cast members who take it to the next level and provide you with stellar service, making your Disney experience that much more magical. If you receive such service from a cast member, I encourage you to take the time to mention to their manager or supervisor what a great job that cast member did,  or call or drop Disney a quick e-mail when you return from your trip (and if you aren't good at remembering names and the cast member helped you at a restaurant, you can always find their name on your receipt). We had approximately six cast members who provided above-and-beyond service during our most recent trip to WDW. I e-mailed Disney and mentioned these cast members by name and what they had done to make our visit more magical ( in our case, it was listening intently to our son's excitement about the volcano inside the Mexico pavilion at EPCOT, providing tips on a great place to watch Mickey's Jammin' Jungle Parade at Animal Kingdom, discussing English football and televison programs with us, providing tips on the best time of year to visit Venice, and immediately rushing over to our assitance when my son fell at Typhoon Lagoon).Today I received a call from Disney thanking me for taking the time to recognize these cast members for their service and was told that the comments would be passed along to them. I hope that it makes their day - they certainly made ours.

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